Refund Policy

Last updated: September 6, 2026

Before work begins

If you have paid but Aivius has not begun the agreed work, contact us promptly. We will review the request against the written order or service agreement and the status of any work already performed.

Digital downloads

For a paid PDF or other digital download, the file, price, license, delivery method, and applicable terms are shown before payment. If the purchased file is not delivered, is corrupted, or materially differs from the product description, email hello@aivius.ai so we can replace the file or review refund eligibility. Because a delivered digital file cannot be returned, a change of mind after successful delivery may not qualify for a refund, subject to rights that cannot be excluded under applicable law.

For purchases processed through Creem, Creem is the Merchant of Record and exclusively processes approved refunds through its payment systems. Contact Aivius first so we can investigate delivery or product issues and, where appropriate, request the refund through Creem.

How to Request a Refund

To request a refund:

1. Email hello@aivius.ai from the email address associated with your account
2. Include your account or purchase email and (if known) your order or subscription ID
3. Write "Refund Request" in the subject line
4. Describe the delivery or product issue so we can investigate it promptly

We respond to support and refund requests within three business days. Approved refunds are processed through Creem to the original payment method; payment-network and bank processing time is outside Aivius's control.

Important limits

Aivius does not promise a ranking, citation, traffic level, lead volume, or revenue outcome. A result differing from an estimate is not by itself evidence that the agreed service was not delivered. Nothing in this policy limits rights that cannot be excluded under applicable law.

After cancellation or refund

• Access to paid deliverables or services follows the written order or service agreement.
• Data retention and deletion follow the Privacy Policy and any agreed customer terms.
• Third-party currency-conversion or bank fees may not be refundable by Aivius.

Contact Us

Questions about this policy? Reach us at:

• Email: hello@aivius.ai
• Response time: Within three business days